paiza99 Platform Privacy Notice
This page describes what we collect when you use paiza99 and how we keep that data protected. We operate live-dealer studios, sportsbook markets covering Liga 1 and international football, and slot games available through Android and iOS browsers across supported jurisdictions. Your account on paiza99 holds personal, financial, and transaction data. We treat that information with the care it requires.
Our privacy commitments sit at three levels: what we collect, how third parties may access it, and what rights you hold over your own data. This notice applies to anyone who registers an account on paiza99, makes a deposit, or participates in our sportsbook or live-dealer services. We update this notice periodically as our services grow.
Data we collect and how we use it
When you open a paiza99 account, we ask for your email address, full name, date of birth, and a mobile number. During account verification—known as Know Your Customer (KYC) screening—we request a government-issued identity document (Indonesian KTP, passport, or driving licence) and a recent selfie. We use this data to confirm your legal identity and ensure you meet local jurisdictional requirements. This check happens before we unlock withdrawals on your account.
Once you fund your account, we record your deposit and withdrawal history. If you deposit using DANA, e-wallet, mobile banking, local payment, or online payment, we store the transaction record, the amount, and the timestamp. For bank transfers to e-wallet, mobile banking, local payment, or online payment, we log the receiving account details you provide. We use this financial record to process withdrawals, detect fraud, and meet local anti-money-laundering obligations. We do not retain your card number or wallet credentials—payment processors (e-wallet, mobile banking, etc.) handle those separately, and we only see confirmation codes.
Your gaming activity—bets placed on Liga 1 matches, spins on Aviator or Sweet Bonanza, hands at our live-dealer blackjack tables—is stored on our servers. We use this log to settle disputes, calculate your account balance, and identify patterns that might signal account compromise. We do not sell this data to third parties or use it for marketing.
When you contact our customer support team via live chat or email, we store your ticket and our responses. We use these records to train staff and improve our reply times for account questions, withdrawal delays, and KYC rejections. Support conversations remain on file for 12 months.
Third-party processors
We rely on payment networks to process deposits and withdrawals. local payment, online payment, e-wallet, mobile banking, local payment, and online payment are wallet providers that can access your account email and transaction amount (not your paiza99 balance or gaming history). Banks including e-wallet, mobile banking, local payment, and online payment receive withdrawal requests and account names but do not see your paiza99 activity. These processors are bound by their own privacy terms and data regulations; paiza99 is not responsible for their data handling beyond requiring them to comply with Indonesian law.
Our live-dealer studios broadcast from secure data centres. Camera feeds, audio, and chat logs within a live-dealer session are processed through encrypted pipes and stored temporarily for dispute resolution. We do not retain video indefinitely—archive holding is 30 days.
Your rights and data retention
You have the right to request what personal data we hold on you. Email our support team at [email protected] with your full name and account email. We will respond within 14 business days with a summary. You can also request that we delete your account and associated records. Once we receive a deletion request and confirm your identity, we anonymize your KYC documents and transaction history but retain a shadow record (encrypted, no personal detail) to prevent account reuse and money-laundering circumvention. Deletion requests take 7–10 business days to process.
We store KYC documents for 7 years after account closure to meet Indonesian financial regulations. Betting logs are retained for 24 months after your last activity. Payment processor records exist independently and follow their own retention schedules.
Cookies and tracking
Our website uses session cookies to keep you logged in and remember your preferred language and game filters. These cookies expire when you close your browser. We do not use third-party analytics trackers or advertising pixels. Your browser history and activity on paiza99 are not shared with external advertisers.
How we protect your data
paiza99 encrypts all data in transit using TLS 1.2 or higher. Your account password is hashed using bcrypt, never stored in plain text. Our servers are located in data centres outside Indonesia; your data may therefore be processed in another jurisdiction subject to different legal frameworks. We have data transfer agreements in place, but we cannot guarantee that foreign governments cannot compel disclosure under their local laws.
We maintain access logs and audit trails. Our team follows strict policies: only support staff with a legitimate support ticket may access your account. Engineering staff can access anonymized game logs and payment records only to investigate technical issues. No employee may download, export, or use your data for personal reasons.
In the event of a data breach, we will notify affected users within 72 hours and provide guidance on account recovery steps. We carry cyber insurance and maintain incident response protocols.
Contact paiza99
If you have questions about how we handle your data, or if you believe your privacy has been breached, reach out to our data protection officer at [email protected]For account-specific concerns—password resets, KYC rejections, or withdrawal holds—contact support at [email protected] during business hours (Monday–Friday, 08:00–17:00 Jakarta time).
This notice was last updated in January 2025. We may update our privacy practices as paiza99 grows. Any material change will be announced on this page. Continued use of paiza99 after an update constitutes your acceptance of the revised terms.